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Chat Support

Intro­duc­ing our new Chat Support!

Start­ing on March 8th 2021 our online chat is avail­able (hours are below!) by click­ing the pur­ple chat bub­ble at the bot­tom right side of this page, or by tex­ting (289) 2077790.

This is a free, anony­mous, and con­fi­den­tial chat for sur­vivors of sex­u­al vio­lence age 16 and over, who have expe­ri­enced sex­u­al vio­lence at any time in their lives. We also sup­port peo­ple who are sup­port­ing sur­vivors: friends, fam­i­ly, pro­fes­sion­als and oth­er allies.

Through the online chat you can expect to con­nect with a trained vol­un­teer who will lis­ten to you. They can offer insight into ques­tions about sex­u­al vio­lence, and help nav­i­gate what resources are avail­able in your area.

How does it work?

To access the WebChat, you can click on the pur­ple chat bub­ble on the bot­tom right-hand side of this page or if you want to get in touch using text (SMS) you can text (289) 2077790. You will need to accept our Terms of Use before start­ing a chat.

If you are using WebChat and 10 min­utes pass with­out receiv­ing a new mes­sage, the chat will close auto­mat­i­cal­ly for your pri­va­cy. You are wel­come to open a new chat, but your past mes­sages will have already dis­ap­peared. Your chat may get dropped’ sud­den­ly if there are tech­ni­cal issues; if that hap­pens you can open a new chat and the vol­un­teer will respond as soon as they are able. If you nav­i­gate away from this page the chat will auto­mat­i­cal­ly dis­ap­pear, but you can open up a new chat and get reconnected.

The ser­vices pre­lim­i­nary hours are:

Mon­days 4:00 PM to 12:00 AM

Thurs­days 4:00 PM to 12:00 AM

Fri­day 8:00 AM to 12:00 PM

Sun­day 4:00 PM to 8:00 PM

Dur­ing COVID, the ser­vice is offer­ing addi­tion­al hours so that it is as acces­si­ble as pos­si­ble. These hours will be pared down in the future to ensure the most uti­lized times remain cov­ered. Updat­ed hours will always be post­ed on this page.

Con­fi­den­tial­i­ty

This ser­vice is con­fi­den­tial with a few excep­tions. Our con­fi­den­tial­i­ty pol­i­cy in full here and if you have fur­ther ques­tions you can ask a vol­un­teer. While con­ver­sa­tions are not record­ed by SACHA, if you are using (SMS) text be sure to delete the mes­sages from your phone after exit­ing and be aware that your cell phone provider may keep logs of all mes­sages sent over its network. 

What we offer

  • Sup­port for sur­vivors of all gen­ders who have expe­ri­enced sex­u­al vio­lence any time in their lives
  • Sup­port for friends, fam­i­lies, neigh­bours, co-work­ers, and class­mates of sur­vivors, as well as pro­fes­sion­als who may be sup­port­ing sur­vivors and seek­ing information
  • Non-judg­­men­­tal listening
  • Help with explor­ing options
  • Infor­ma­tion and resources
  • Help to see that it was not the survivor’s fault
  • A reminder that you are not alone, and it was not your fault